Lunya Review [Apr,2026]: Pros, Cons & Real Use Cases for SMBs

Many reviewers report poor product quality, with items falling apart at the seams or showing significant wear after only a few uses. Several customers specifically mention issues with the washable silk pajamas, stating that the fabric tears easily or loses its original texture after washing, despite following care instructions. One reviewer stated, "Quality is beyond terrible . If you want to spent a ton on clothing and wash once and never wear again Lunya is your go to . What a huge waste of my hard earned money"

A significant number of reviewers express dissatisfaction with Lunya's customer service, citing slow response times, unhelpful interactions, and difficulty resolving issues. Many customers report struggling to get in touch with the company, with some noting the lack of a phone number and reliance on email communication. One reviewer said, "Customer Service is horrendous, they do not answer emails timely and I paid for expedited shipping and it took 5 days. They refused to refund the shipping."

Several reviewers mention issues with the sizing and fit of Lunya's clothing, with some stating that the items run large or are not flattering on certain body types. Some customers also report that the clothing is designed for taller, thinner individuals, making it difficult for shorter or smaller people to find a good fit. One reviewer noted, "Everything looks great on the website...because Lunya only uses very tall / thin models. In practice, the clothing is HUGE (even the XS sizes) and just won't work on smaller / shorter people."

Some reviewers report issues with shipping and delivery, including delays and incorrect addresses. Several customers state that their orders took longer than expected to arrive, and some mention difficulties in getting the company to correct shipping errors. One reviewer stated, "I ordered a pajama set for a family member. I put in the shipping address for the gift, but the confirmation page wiped out my shipping address and inserted my address."

Several reviewers express frustration with Lunya's return and exchange policy, citing short return windows and difficulty getting refunds or exchanges processed. Some customers also mention that they were unable to return items that did not fit or meet their expectations. One reviewer said, "I am so disappointed this company. The sleep mask is both too loose and gave me a headache because of the large elastic band...I tried to return them but they only give you fifteen days, which is surely how they make their money."